Adaptive Service
Levels
The biggest impediment to a truly effective operations management solution is taking the
acquired information and transforming it into something useful. That problem is easy for
one case, difficult for 1000's of cases simultaneously.How do you define service levels in a wide-scale,
labor-free manner? How useful is a solution that you have to define different criteria for
every device and every monitored element? If you are managing a large network, the amount
of labor and on-going maintenance required is virtually infinite, making it difficult and
labor intensive to get right.
So how does AutoNOC solve this problem?
AutoNOC acquires, organizes, and
correlates information about the systems, networks, and applications within an
organization. It assigns service levels to all of these based on generic adaptive
expressions. The following picture shows an example service level definition for an
AutoNOC probe:

If you are monitoring the amount of
bandwidth available across a network and you want to receive an e-mail when any pipe
reaches 60% how do you do this? How do you do this when every pipe is a different size?
60% of what? In legacy systems, you will have to write a rule for each and every network
pipe!
AutoNOC's adaptive expressions are
defined once and automatically adapt to a given instance. This makes it possible to define
a rule once that says alert on 60% full, and have it work to with all interfaces and
devices on the network!
The amount of labor this feature saves
probably doesn't seem like much, until you sit down with a legacy management solution and
try to do it for yourself. Only then will you realize how valuable adaptive service levels
are! |