Fault Monitoring and
Detection
When things stop working or surprising events occur how do you usually find out? If your
organization is like most organizations, than you will probably learn of problems through
trouble tickets or phone calls. In other words, most organizations use their users and
customers as their monitoring service. While most companies might find this revelation humorous at first,
it's not so funny when your customers switch to a competitor, or when users call for the
IT staff to be replaced!
What makes this problem worse, is that
users and customers will only take the effort to contact you after the problem has gotten
so severe as to create a critical failure of some kind. In other words, you will find out
about the problem, only after it has had a significent negative implication.
AutoNOC provides fault monitoring using
a variety of methods. One method is to monitor the network over time to identify impending
critical conditions. The following graph shows an actual financial customers branch office
T1 link approaching capacity at the market open.
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